Shipping Policy

We take immense pride in safely delivering healthy plants from our nursery directly to your home garden.

1. Order Processing
Our administrative and support teams are based in Georgia, while all live plants are professionally grown, prepared, and dispatched from our specialized nursery facility in California.

  • Orders typically take 1 to 3 business days to process. For succulents and cacti, this processing window includes a necessary 24-72 hour air-drying period (bare-rooting) to prevent root rot during transit.
  • Please note that processing may take slightly longer during peak spring and fall gardening seasons.
  • Order cutoff time: 2:00 PM Pacific Time (PT).

2. Delivery Time & Carriers
You will receive an order confirmation email immediately after checkout. A tracking number will be provided once your package leaves our California warehouse.

  • Standard transit time is 3 to 7 business days.
  • We partner with trusted domestic shipping carriers to ensure reliable delivery.

3. Shipping Fees
We currently ship exclusively to the contiguous United States. Shipping costs are calculated based on your order subtotal:

  • Under $20: $6 standard shipping
  • $20.01 - $40: $8 standard shipping
  • $40.01 - $59.99: $10 standard shipping
  • Orders $60 and above: Free standard shipping
  • Optional: You have the option to add live arrival insurance at checkout for safer, priority delivery.

4. Shipping Restrictions
We strictly adhere to all USDA and local agricultural regulations.

  • We cannot ship live plants to Hawaii, Alaska, or U.S. territories.
  • Certain plant varieties are restricted from entering California, Florida, Arizona, and Texas. If an item in your order cannot be delivered to your location, our support team will contact you to arrange a replacement or a full refund.

5. Plant Packaging Methods
We utilize specialized packaging methods tailored to each plant's needs to ensure they remain healthy in transit:

  • Succulents and Cacti: Shipped bare-root without soil. This effectively prevents rotting and is the gold standard for nursery shipping.
  • Young Trees: Shipped with soil securely wrapped around the root system to protect the delicate roots and ensure successful transplanting.

6. Weather Suspensions
We actively monitor weather conditions nationwide. To protect the vitality of your plants, shipments may be temporarily placed on hold if extreme cold or intense heat is forecasted along the delivery route. You will receive an email notification if we need to make this adjustment.

7. Address Verification & Unboxing

  • Address Check: Please carefully verify your shipping address before completing payment. We are not liable for lost, delayed, or undeliverable parcels caused by incorrect or incomplete address information.
  • Unboxing: Please unpack your plants immediately upon receipt. Leaving packages outdoors in direct heat or freezing conditions for extended periods will cause severe damage to the plants.