Please see photos Whether these plants are alive or NOT is very questionable! Peat moss intight wad is totally dry. Very poor quality items say if you have any questions, BUT mo phone number or we. site is included. I intend to ask for a refund immediately! I have over 200 rose bushes, but have never seen such poor quality plant stumps
We are truly sorry to hear your bare root rose arrived with completely dried peat moss and that you’re disappointed with the plant quality. We fully understand your frustration, especially as you have cared for over 200 rose bushes yourself.
We sincerely apologize for the lack of contact information included in your package, that was an oversight on our part. Our customer service team is ready to resolve this for you right away. Please send us the photos you mentioned via our shop message, and we will process your full refund immediately without any hassle.
We take great pride in our rose stock, and we will review our packaging and shipping process to prevent this from happening to future customers. Thank you for your honest feedback, and we hope we can earn back your trust someday.
Almost no roots. Ill be shrprised if any of the roses make it.
Hi Kelly,
We’re sorry your Juliet Rose came with barely any roots and brought you worry.
You may scratch the stem bark to check vitality: green moist inner wood means the plant can be saved.
Trim broken roots, soak stem base in rooting water for 2-3 hours, then pot in loose shaded soil with mild humidity. Watch for new buds in 2-3 weeks.
Feel free to share photos of the branches and roots if you need further care tips.
Extremely satified with my 3 trees i purchased from here. Soil song has very good communication with their customers. They care about their customers, unlike other online options. Love the plants they sent me, all came healthy.